Privacy Policy

1. Information we collect

Account and profile information. When an account is created for you, we collect your name, email address, phone number, preferred language, job role and the organisation you belong to. Authentication is handled by our identity provider, which stores your credentials; we do not have access to your password.

Business and transaction information. As you use the platform we process information about your organisation and its trading activity: business name and registration details, outlets, branches and delivery addresses, product catalogues and pricing, orders, quotations, invoices, credit notes, deliveries, stock levels and payment records.

Content you provide. We store documents, images and messages that you upload or send through Hunas, including purchase orders, delivery documents, product photographs, support conversations and voice messages that you choose to record.

Technical information. We record device and browser type, IP address, timestamps, pages visited and actions taken. We use this to operate the service, investigate faults, detect abuse and maintain security and audit logs.

2. How we use information

We use information to provide and operate the platform: creating and maintaining accounts, matching buyers with sellers, processing orders and deliveries, generating documents, calculating pricing and settlements, and synchronising with accounting systems you connect.

We use it to communicate with you about orders, deliveries, approvals, service updates and support requests, through in-app notifications, email, push notifications and, where you have provided a number, messaging or SMS.

We use it to improve and secure the service, including troubleshooting, analytics on how features are used, fraud and abuse prevention, and maintaining the audit trails our business customers rely on.

Some features use automated processing and artificial intelligence, for example extracting line items from an uploaded purchase order, suggesting replenishment quantities, or answering questions in the assistant. These features support your decisions; they do not replace them, and a person in your organisation remains responsible for confirming the outcome.

3. Google user data and Limited Use

If you choose to connect a Google account or Google Workspace mailbox to Hunas, we request only the permissions needed for the feature you enabled. Reading permission is used to identify incoming supplier and purchase-order emails and attach them to the correct record in your account. Sending permission is used to send documents from your own business address so that your customers see your address rather than ours.

Hunas’ use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We do not use Google user data for advertising, we do not sell it, and we do not allow humans to read it except with your explicit permission for support purposes, where required by law, or where necessary for security investigations. We do not use Google user data to train generalised artificial intelligence models.

You may disconnect a connected mailbox at any time from the mailbox settings screen in the application, or revoke access directly from your Google Account permissions page. When you disconnect, we delete the stored authorisation for that mailbox.

4. How we share information

Between trading parties. Hunas is a marketplace, so information necessary to complete a transaction is shared between the parties to it. A seller sees the ordering outlet, contact person, delivery address and order contents; a buyer sees the supplying business, its catalogue and its documents.

Within your organisation. Colleagues who have been granted access to your business account can see the records belonging to that business, according to the roles and permissions your administrators configure.

Service providers. We use carefully selected providers for cloud hosting, databases, authentication, email and message delivery, payment processing, mapping and artificial intelligence features. They process information on our instructions and under contract.

Legal and safety. We may disclose information where we are required to by law or regulation, to enforce our agreements, or to protect the rights, property or safety of Hunas, our users or the public.

We do not sell personal information, and we do not share it with third parties for their own independent marketing.

5. Retention

We keep information for as long as your account is active and for as long afterwards as we need it to meet legal, accounting, tax and audit obligations, to resolve disputes and to enforce our agreements. Transaction and document records are typically retained for the statutory retention period applicable in the country where the business operates.

When information is no longer required, we delete it or anonymise it so that it can no longer be associated with you.

6. Security

We protect information with encryption in transit, encryption of sensitive stored credentials, access controls tied to roles and business membership, and logging of administrative and automated actions. Access by our staff is limited to what is required to operate and support the service.

No system is completely secure. If we become aware of a breach affecting your information, we will notify you and the relevant authorities as required by applicable law.

7. Your rights and choices

Depending on where you are located, you may have the right to request access to the personal information we hold about you, to correct it, to request its deletion, to object to or restrict certain processing, and to receive a copy in a portable format.

Much of your information can be viewed and corrected directly in the application. For anything else, contact us at hello@hunas.ai and we will respond within the period required by applicable law. We may need to verify your identity before acting on a request.

You can control notification preferences in the application, unsubscribe from marketing email using the link in those messages, and disable device permissions such as location or camera in your device settings. Some messages are essential to the service, such as order confirmations, and cannot be switched off while your account is active.

8. International transfers

Hunas operates across Southeast Asia and uses cloud infrastructure that may store or process information in a country other than your own. Where information is transferred across borders, we take steps to ensure it remains protected to a standard consistent with this policy and with applicable law.

9. Children

Hunas is a service for businesses and is not directed to children. We do not knowingly collect information from anyone under the age of 18. If you believe a child has provided us with information, contact us and we will delete it.

10. Changes to this policy

We may update this policy as the service develops or as legal requirements change. When we make a material change we will update the date shown at the top of this page and, where appropriate, notify you in the application or by email. Continuing to use Hunas after a change takes effect means you accept the updated policy.

11. Contact us

For any question about this policy, about the information we hold, or to exercise any of the rights described above, contact us at hello@hunas.ai.